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ABOUT ALL OUR SERVICES  

eGive provides the following services. Note this is not an inclusive list but it describes the main services used most frequently by client organisations.

Note that you may view and trial any of our services using the demonstration interface. To do this go to www.eGive.org.au and login at the "Organisation Login"

USERNAME: demo
PASSWORD: demo

IMPORTANT NOTE: All these services are powered by our own database (or CRM – Contact Relationship Manager, as the jargon has it). This is provided for free (along with basic credit card service, project manager and campaign manager) as part of our service. The CRM is managed by you and is fully password-protected. It acts like a standard database allowing you to manage your data, upload or download it, segregate it into lists, email to clients, or send newsletters and direct mail, as well as download your payments data to integrate with Quickbooks or MYOB.

SERVICE DESCRIPTIONS

PAYMENTS

eGive provides a payments gateway for both credit card and direct debits payments

This means that for any of our services which you use (such as memberships, donations, payments) your client can make a payment via their credit card or direct from their bank account (direct debit). Note that a limited number of services such as quick payment do not use direct debit.

All payments (donations, purchases, memberships etc) are automatically receipted.  Organisations can choose to switch off the donation receipting system and send receipts manually, or can customise the wording on their receipts using the template provided. Credit card expiry date reminders are sent to both the credit card holder and to the organisation to which they are making a payment.

Records of all donations are stored by the client CRM which is a password protected interface showing the transactions received by that organization. Supporters/clients may also view their own payments using their personal password protected interface and may use this interface to manage their donations or their personal details

DONATIONS

You can receive donations either directly over the internet (ie a supporter directly makes their own payment to you) or you may receive an authorization via mail which you enter directly yourself. These maybe once-off (ie single, non-recurrent) or recurrent (recurrent credit card or direct debit).

You or your supporter can manage these donations on-line, changing the amount or frequency, cancelling it or creating additional payments (such as to a specific project – see project interface, below) or changing card expiry details, or contact details

PROJECT MANAGER

Using this interface via which you can set up multiple projects to which you wish to receive donations or payments. Payments to each of these are recorded separately in your administration - transactions interface. This service is free to all eGive users.

Each project set up is also shown separately on either the Environment Projects Australia web site or the Social Projects Online web site, which are specialized sites listing community projects which the public wishes to support. This feature is provided automatically with any service to which you subscribe.

MEMBERSHIP

This interface allows organisations to set up its membership service. Organisations may list any number of membership categories and the public can join online or by submitting a hard copy form.

The system allows organisations to receive payments annually, quarterly or monthly. Alternatively organisations may enter membership details directly via their own interface (for example if a member sends in a form via mail or fax).

There is an automated reminder facility allowing reminders to be send to members on an annual basis. There is also a customized receipting system for membership payments.

For organisations which already have a membership database, all details of their members may be uploaded to eGive uploaded using our upload facility. This includes membership category, expiry dates and many other details.

E-COMMERCE (online shop)

This service allows organisations to sell both products and services including electronic goods such as images, e-newsletters etc). This is a full featured e-commerce service allowing you to upload multiple items for sale and to customize tax rates, mailing costs and to manage your shop online.

There is a custom attribute manager which allows you to set up multiple attributes such as size, colour, design etc

The service provides an online receipting system (with customized messages)

For electronic goods (e.g. newsletters, images, reports etc) you can sell these online and the customer can download them after payment.

CONFERENCE MANAGER

This service allows you to run actual conferences and manage them online providing information about the conference and allowing attendees at the conference to register and pay online.

There is an auto receipting system (which can be customized with different messages) and an online reporting system which allows organisations to view registrations for their conference.

You may run as many conferences as you want simultaneously and each conference interface records transactions separately.

The service also allows you to set up a range of ancillary parameters such as accommodation requirements, meal requirements and payment types (member, non-member, concession etc) among others

Speaker lists and details about the speakers and summaries of conference papers (as well as full papers) can be uploaded

CAMPAIGNS AND COMMUNICATIONS

We provide an integrated communication and campaign module

This service allows organisations to:
Communicate with their clients via newsletters, email and mail merge (standard direct mail)
Send SMS messages (such as campaign alerts) to all members in your database.

Newsletters are set up via the custom interface which can include text and graphics and can be mailed to all or part of your mailing list allowing appeals and campaign information to be sent to only those clients interested in these areas. It can also be used to send information on products for sale etc.

You may segregate your list for campaign purposes sending messages to people according to their address, postcode, electorate, profession or a range of other parameters which you choose and enter yourself

ActionFax allows you to place a standard fax message on your website and request visitors to your web site to send this message to a politician, business leader or anyone else you suggest. When a member of the public visits your web site they can view this message (and adapt it if they want) and then send it to a fax number that is programmed in by your organization.

ActionSMS :Will allow you to send an SMS alert to an individual or any group of individuals in your CRM for whom you have mobile numbers. This can be used for many purposes such as campaigns, alerts about marketing, sales or fundraising events etc.

The fax is then sent directly to that fax number as a fax from the member of the public. The details of the sender (subject to privacy laws) are recorded in the organisations database on eGive. An organization can set up and run multiple ActionFaxes simultaneously and can amend the text and number of any ActionFax at any time.

API (APPLICATION PROGRAMMING INTERFACE)

This feature allows your own website to directly access our payments gateway without going via eGive. The data is still stored in the eGive database for future reference but it allows you greater control on the way your payment system operates and how it appears to your clients.

WEB SITES

If you do not already have your own web site you can set up your own web site within eGive allowing you an online presence. This feature is provided automatically with any service to which you subscribe

In addition if you wish to set up your own web site on your own domain (which will then link automatically to eGive) we can provide this at a very small extra cost – please contact us for information about this.
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eGive offers a complete range of donation, membership, campaign, e-commerce, database and communication tools.
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